Frequently Asked Questions
Everything you need to know about your KESTIN order.
What is your standard shipping policy?
We offer standard and express shipping worldwide. Orders are typically processed within 1-2 business days, and delivery times vary by region, usually ranging from 3-7 business days.
How do I return or exchange an item?
We accept returns and exchanges within 28 days of purchase. Items must be in their original, unworn condition with all tags attached. Please use our online portal to generate a return label.
Where are KESTIN garments manufactured?
We pride ourselves on ethical production. A significant portion of our collection is made in the UK and Portugal, working closely with heritage mills and specialized factories.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I find the right size?
Each product page features a detailed size guide with specific garment measurements. If you are between sizes, we generally recommend sizing up for our more structured pieces.
Do I have to pay international customs duties?
For orders outside the UK, customs duties and taxes may apply depending on your local government's regulations. These fees are the responsibility of the customer upon delivery.